Privacy Policy

1. Controller identity

Casino Omnia is an editorial comparison website focused on licensed UK casino brands. We are not a gambling operator, we do not hold player balances, and we do not request betting credentials from readers. For the purpose of UK data protection law, Casino Omnia is the controller of personal data collected through this website. Questions about this notice or requests linked to personal data can be sent to privacy@casinoomnia.com. We keep a record of privacy requests so that timing, scope and response quality can be managed consistently.

2. Information we may collect

When you browse the site, we may receive technical information such as IP address, browser type, browser language, operating system, device class, approximate region, referring URL, visited pages and timestamps. We may also record events linked to navigation, including whether you viewed a review page, opened a legal document or interacted with the age gate or cookie controls. If you email us, we will receive the information you choose to provide, which may include your name, email address and the details of your message. We do not invite readers to send payment details, identity documents or sensitive health data through this site.

3. Why we use that information

We use technical and usage information to maintain site stability, monitor performance, understand which pages are useful and investigate suspicious traffic. A comparison site still needs to know when a page is broken, when a layout fails on mobile devices or when a sudden traffic spike suggests abuse. We use email correspondence to answer questions, review correction requests, manage commercial enquiries and retain an audit trail where a legal or editorial issue has been raised. We do not use site data to profile gambling behaviour or determine whether a reader should gamble.

4. Lawful bases

Where UK GDPR requires a lawful basis, Casino Omnia generally relies on legitimate interests for routine security, analytics, troubleshooting and response management. We rely on consent for non-essential cookies or similar technologies where consent is required. We may rely on legal obligation when retaining limited data to satisfy tax, accounting, complaint-handling or regulatory requirements. Some correspondence may also be processed because it is necessary for steps requested by the data subject, for example when someone asks us to investigate a factual inaccuracy or respond to a privacy concern.

5. Cookies and local storage

The website uses local storage and similar browser technologies to remember the age gate and cookie choice. Those items allow the interface to behave consistently from one page to the next. We may also use measurement tools, subject to consent where appropriate, to see how readers move across the site and where usability problems appear. Further detail is set out in our Cookie Policy, which should be read alongside this notice.

6. Sharing and processors

We may share limited information with service providers that help us run the website, such as hosting companies, analytics vendors, content delivery services, security monitoring suppliers and communication providers. Those organisations should process the data only for the services they provide to us and under suitable safeguards where required. We may also disclose data if we need to comply with law, defend legal rights, investigate misuse of the site or respond to a lawful demand from a public body. We do not transfer editorial inbox correspondence to featured casinos merely because those casinos appear in our rankings.

7. International data transfers

Some service providers may process information outside the United Kingdom. When that happens, we assess the destination, the provider role and the type of data involved. We may rely on adequacy regulations, contractual safeguards or supplementary measures designed to protect confidentiality and limit access. Transfers are reviewed in the context of necessity, proportionality and the services actually used by the site rather than as a blanket assumption for every provider.

8. Retention periods

Retention varies according to the data type and the purpose. Technical logs may be held for a short operational window so that security or stability events can be examined. Email records may be kept for longer where a reader asks for a correction, raises a complaint or starts a discussion that should remain traceable. Consent choices saved in the browser stay on the device until the user clears them or a new choice replaces the old one. We review retention so that information is not stored simply because it exists.

9. Your rights

Readers may have rights of access, rectification, erasure, restriction, objection and, in some situations, portability. These rights are not absolute and may depend on the legal basis for processing and the context of the request. If you contact us about a right, please be specific about the page, message or interaction involved. We may ask for proof of identity where necessary to prevent disclosure to the wrong person. We aim to handle requests within the time permitted by law, though some complex requests may require extension.

10. Complaints, updates and contact

If you are unhappy with how your information has been handled, contact us first at privacy@casinoomnia.com or dataprotection@casinoomnia.com. You also have the right to complain to the Information Commissioner's Office. We may amend this notice when our providers, technical set-up or legal obligations change. The date shown near the top of the page reflects the current published version.